E-Soft Hotel Management System Features

E-Soft Hotel Management System Features

1. System Architecture – Client & Server Based

The Client & Server Based Architecture provide the following advantages:

a. Database security – easy to manage the security because policy make in server & apply to all clients. The powerful date encryption & decryption of the database & password protection will help to protect the data.

b. High Performance – The speed is fast due to Table & Index Partitioning, Ultra Fast Load Utilities, Distinctive Memory Cache & Full Text Indexes.

c. Scalability – Able to handle massive database, terabytes of information & allows server connection via Local Area Network (LAN) or Wide Area Network (WAN).

d. Easy To Backup – Easy to backup using either Server Mirroring or our E-Soft Auto Backup System. Auto Pilot schedule backup features are available.

2. Security System – Powerful and easy to use security system makes software features invisible for users who don’t have access to them.

Every user will has a unique User ID & Password, and system will be able to track the activities carried out by each users in our Audit Trial modules.

The Audit Trial will track the Date & Time for every record which have been added, edited or deleted into the Hotel Management System. It also will shows the before & after changes transaction.

3. User Friendly Interface – Users can ease learning fears by making the system appear to be very user friendly by “Right Click” to drill down to information they required.

System will be able to drill down to Guest History & Details by clicking on the Guest Information page & other related information.

4. Group Management & Operation

The complex operation is made very easy here. With essential minimum of entry, one can complete the entire group check in with a single click. Payment and charges can be easily assigned to multiple rooms from the same familiar interface.

5. Hotel Door Lock Integration

E-Soft Hotel Management System can easily be integrated with a key card door lock encoder. Upon checking in, hotel front desk will be able to create a door lock key card in Check In module, which will valid only during guest’s stay.

Return key will be updated in the E-Soft Hotel Management System, and the system also provide recycle key card & read key card function.

These cards can be used for door access to the hotel.

6. Quick Check In with Mykad

In the busy hours of check out, check in, usually front desk staff finds little time to complete guest information. Our software has come out with a fast solution. The data can be captured through guest’s identity card with a Mykad Reader directly without keying. The data captured including the I/C No., Name, Address, Gender, Race & even the photo of the guest.

7. PABX Call Billing Integration

The E-Soft Hotel Management System allows integration to PABX Call Billing System. E-Soft Call Billing System is one of the most widely-used call billing systems in the hotel industry, due to its innovative features, easy-to-use Windows interface and unparalleled tools for reporting, billing and managing administrative from guest phone calls.

All telephone calls made from a hotel room are automatically charged to the room. The most common charging method is by the number of spent telephone impulses, or by area codes. All telephone charges can be billed on the room or individual guest. The PABX Call Billing System will automatically charge the guest’s calls to the hotel room before the guest check out.

Software Features:

Automatic call posting to the E-Soft Hotel Management System and internal storage of calls

Real-time call tracking and reporting

Custom define the call rate by call type (Local Call, Mobile Phone or Oversea Call)

Easy install and use

Compatible with all major hotel PBX systems

Current call reports

Support COM Port or TCP/IP connection to PABX server.

8. Environmental Friendly (Built in Email & SMS toward Paperless Management)

Recently, more and more hotels are pursuing green business practice by eliminate paper usage in the daily operation. The reason is not only because it is environmental friendly, but also enjoyed a substantial cost saving with paperless management.

E-Soft Hotel Management System built in the Email & Text SMS features in line with the implementation of paperless management.

Confirmation Letter for room reservation can be sent out directly to the guest through E-Mail by clicking the Send Email button.

A text message to confirm the guest booking with reservation details can also be sent out to the guest hand phone. System prompt the default text with guest reservation information, but hotel front desk still can do some editing to the text.

9. Event Management

Event Management is an integral part of the hotel business, where meetings, seminars and dinner functions require close attention to diverse customer demands. Planning and co-ordination of the property services and resources are crucial for staging such events and necessitate access to detailed information including dissemination to the respective departments.

An effective event management solution which manages both the smooth operation of the business and also automates the sales process is simply a necessity in this competitive and fast-paced era.

The key factors ensuring future success are:

Efficient inquiry-handling and tracking of sales activities.

Excellent calendar management to make the fastest decisions on availability.

Reliable guest information on bookings, preferences, and billing data

The Event Management module in E-Soft Hotel Management System is an automated module that manages all aspects of events including:

Event Reservation & Marketing – Prepare Performa Invoice, Event Booking & Deposit Collection.

Maintaining the guest information for the event.

Guest room reservation & room assignment according to guest list provided.

Function Room or Hall Reservation.

Food & Beverage Reservation.

Event Arrangement by department, eg. Maintenance Dept, House Keeping, Front Desk & etc.

Generate the Event Order.

Billing & Invoicing.

Event Calendar show the reservation status by calendar day. Double click on the Event No. to view the Event Reservation page.

Hall Reservation shows the hall booking status by date & time. Double click on the Event tab to access the Hall Reservation details.

10. SMS Broad Casting Marketing

SMS Marketing is a rapidly growing marketing technique that is widely available to a broad range of consumers. SMS stands for Short Messaging Service and is more commonly known as text messaging, mobile messaging, or alphanumeric paging. Bulk SMS is the sending of a mass SMS text message to your guest list of mobile devices, usually cell phones. Also known as wireless marketing, bulk SMS is gaining in popularity with most of the world’s largest companies finding it a useful and cost-effective means of reaching consumers.

SMS marketing is a cost-effective method of reaching your visitors with messages such as:

Promotion Packages

Festival Greeting Message

Reminders of bookings

Reminders of check in times

Package Upsells – offers, menus etc

Target specific guests at specific times with specific messages

Increase personal relationship with guests